Being aware of your own feelings puts you in charge, not your emotions. The adage, “Knowledge is power,” holds true here. You demonstrate Self Awareness when you’re conscious of your own feelings and your thoughts about them. The four domains of Emotional Intelligence - self awareness, self management, social awareness, and relationship management - each can help a leader face any crisis with lower levels of stress, less emotional reactivity and fewer unintended consequences. An emotionally intelligent leader will handle any crisis, big or small, better than someone without EI competencies. But what most of these plans omit is a crucial factor in effective crisis management: emotional intelligence (EI). Intelligent handling of the emotions that come with crisis is crucial. Many large organizations have formulated contingency plans for emergencies. "Your employees could get sick very fast."Ĭrises can emerge in many different forms, and they often strike without warning. "We're pretty sure it's asbestos," they explain. ? Two construction workers knock down a wall during a company’s office renovation and inform Harriet, the company’s operations manager, what they discover. The IT techs haven’t been able to identify the problem let alone fix it. The deadline for the annual report is tomorrow – and a network failure has incapacitated every computer in the office. ? Everyone looks at the head sales analyst, Jack, in panic. Trina, the communications director, feels pressure to act fast. The printed announcement of the grand opening of the company's new branch, mailed to current and potential customers, has omitted the branch's location. ? Confused phone calls start coming into the office. His latest book, "Altered Traits: Science Reveals How Meditation Changes Your Mind, Brain, and Body," is available now. In this past column, he relays how valuable emotional intelligence skills can be for such difficult times. Daniel Goleman, author of the bestseller “Emotional Intelligence,” and co-developer of Goleman EI online learning platform, is a regular contributor to Korn Ferry.
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